Amendments, Returns and Refunds

Order Amendments

You are able to amend (add, remove, change) items in your order - or your whole order - during office hours on the same day your order has been placed, or during office hours the following working day after your order has been placed.  After this time, changes cannot be made.

Changes to your order that affect the cost will need to be requested over the phone so we can accept card payment details. Please call 03332 229229 between 9.30am to 4pm (Monday - Friday).

Changes that reduce the overall cost of your order or changes that do not affect the cost of your order can be sent via email


Returns are free and items accepted up to 30 days following purchase.

To action a return please:

  1. Log in to your account on this website at
  2. Select the relevant order
  3. Choose the item(s) you wish to return

and submit a returns request.

You will have the option of dropping your return off with Royal Mail or they can collect from you.


On receipt and acceptance of your return, we will refund you for the returned items via your original payment method.

Please allow 2 days for the return to reach us plus up to a further 14 working days for your refund to be processed.


We do not offer an exchange.  Please return your original item per the return process and place a new order.