Do I have an account?

When you shop with us, we automatically create an account for you but there is no need to enter a password.

Login to your account here: account.earthuniform.com

Your details plus your billing and delivery address will be held in your account for future orders, no need to input them each time.  You can also add multiple delivery addresses and select from these.  Updating and removal of addresses are simple via an edit or delete button.  From your account you will be able to see your order and payment history as well as any refund details.

Please note: no payment details are held by us – you need to input these each time.

How can I pay for my order?

We accept the following major credit and debit cards: VISA, Mastercard, Maestro, Amex. We also accept Apple Pay and Google Pay.

How do I know my order has been submitted?

If your order has been submitted, you will be taken to an order confirmation page showing your order reference number and the items ordered. An email confirmation of the order will then follow.

When will I be charged for my order?

You will charged at point of order.

What do I do if an item is unavailable/out of stock?

If an item which you require is currently unavailable, you will be given the ‘email me when back in stock’ option.  Please complete this and we will email you when it is available.  Please note that all customers who are waiting on this product will receive notification also so we advise you to order as soon as you can

What if I need a size that is not offered on the website?

We stock a wide range but understand this may not be suitable for all.  Please contact us directly on hello@earthuniform.com and we will do our very best to help

Why is VAT included?

Not all garments attract VAT – this depends primarily on the size of the garment and follows HMRC rules.  We are obliged to charge all customers VAT where it is applicable. Some garments are zero rated at certain size levels and above those sizes VAT is chargeable. Where the garment can be shown to be only worn by someone under 14 years of age (because it carries the logo of a primary school for example) the VAT should not be applied. If the garment cannot be shown to be only wearable in a Primary School, then VAT must be applied above certain sizes, irrespective of whether the child is actually in a Primary or Senior School. This is because VAT is applicable to the item, not the customer.

Further information on the VAT guidelines can be found on the HMRC website.

What about your packaging? How is it Planet friendly?

We use compostable mailing bags to send your orders – they break down over time and so eliminate waste.

These bags are manufactured from derivatives of plant sources using starch and lactide-based compostable material, these materials have been certified by Din Certco according to EN13432, which requires more than 90% of the material to convert into biomass, CO2 and water, with no harmful residues remaining.

Please note each bag has a double glue line to encourage re-use and ease of returns.

To break down, these bags need to be placed in a compost environment exposed to heat, moisture and micro-organisms.